Introduction
Tendaly (“Tendaly,” “we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of information processed through our platform, website, applications, and related services (collectively, the “Services”).
This Privacy Policy explains how we collect, use, process, store, protect, and share information when users access or use Tendaly.
Tendaly is an AI-powered tender discovery, procurement intelligence, proposal generation, workflow management, and procurement financing enablement platform designed to help businesses identify, evaluate, manage, and respond to procurement opportunities more efficiently.
By accessing or using Tendaly, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
Tendaly operates a digital procurement intelligence platform that enables businesses to discover procurement opportunities, analyze tender requirements, manage procurement workflows, generate proposal-related documents, organize procurement documentation, and access procurement-related financing opportunities.
Depending on the context and applicable law, Tendaly may act as either a Data Controller, or a Data Processor
with respect to information processed through the platform.
2. Information We Collect
We collect information necessary to provide, maintain, improve, secure, and operate the Tendaly platform.
2.1 Information You Provide
Account Information
Full name, Email address, Phone number, Login credentials, Company or organization name, Company size, Industry, Country, and region, User profile information.
Business and Procurement Information
Company descriptions, Procurement preferences, Tender tracking information, Supplier capability information, Internal workflow data, Proposal development information, Awarded contract information, Team member information added to the platform.
Uploaded Documents and Content
Users may upload or generate files, including tender documents, Proposal documents, Compliance documents, Business licenses, VAT certificates, Tax certificates, Financial statements, Company profiles, Procurement submissions, Supporting procurement documentation.
Communications
We may collect information contained in support requests, Customer communications, Feedback submissions, Chat interactions, Surveys, and Email correspondence.
3. Information Collected Automatically
When users access Tendaly, certain information may automatically be collected through cookies, analytics technologies, server logs, and related tools. This may include IP address, browser type, device information, operating system, session activity, usage behavior, pages visited, referral URLs, timestamps, approximate geographic location, and system interaction data.
This information helps us maintain platform performance, improve functionality, enhance security, prevent fraud and abuse, troubleshoot technical issues, and improve user experience.
4. How We Use Information
We use information for legitimate business, operational, security, legal, analytical, and commercial purposes.
These purposes include creating and managing accounts, delivering tender aggregation services, matching users with procurement opportunities, analyzing tender documents, generating AI-assisted summaries and proposal drafts, enabling procurement workflow management, organizing procurement documents, processing subscriptions and billing, improving platform functionality, monitoring platform performance, providing customer support, maintaining platform security, complying with legal obligations, and developing new services and features.
5. AI Processing and Automated Analysis
Tendaly uses artificial intelligence and automated systems to assist users with tender opportunity filtration, procurement document analysis, tender summarization, proposal drafting, compliance document generation, workflow recommendations, and information extraction from uploaded documents.
Uploaded content may be processed by AI systems in order to provide these services. While Tendaly aims to provide useful and accurate outputs, AI-generated content may contain inaccuracies, omissions, or incomplete interpretations. Users remain solely responsible for independently reviewing, validating, and verifying all generated content before relying on it, submitting it, or using it for procurement, financial, or commercial purposes. Tendaly does not guarantee tender eligibility, procurement qualification, proposal success, contract awards, financing approval, regulatory compliance, or the accuracy or completeness of AI-generated outputs.
6. Procurement Financing and Commercial Partnerships
Tendaly may facilitate procurement financing opportunities, tender performance financing, contract-backed financing, working capital support, or related commercial enablement services through partnerships with banks, lenders, financial institutions, investors, insurers, procurement support providers, and other authorized commercial partners.
In connection with these services, Tendaly may share certain business-related information where reasonably necessary for financing assessments, procurement financing evaluations, commercial risk analysis, tender execution support, working capital review, or related commercial services.
Such information may include company identity, procurement activity, awarded tender information, publicly available procurement records, contract-related information, and supplier operational information.
Tendaly does not knowingly sell sensitive personal information unrelated to legitimate operational, procurement, financing, or commercial purposes. Users who participate in procurement financing or financing-related services acknowledge that relevant business information may be shared with authorized financing or commercial partners where necessary to provide such services.
Tendaly does not guarantee financing approval, loan disbursement, commercial partnerships, investment outcomes, or financial performance.
Users are responsible for independently evaluating financing offers and third-party commercial arrangements.
7. Legal Basis for Processing
Where applicable under relevant data protection laws, Tendaly processes information based on user consent, contractual necessity, legitimate business interests, legal and regulatory obligations, fraud prevention, security protection, and operational requirements.
8. Information Sharing
8.1 Service Providers and Infrastructure Partners
We may share information with trusted third-party providers that support the operation of Tendaly, including cloud hosting providers, payment processors, analytics providers, AI infrastructure providers, authentication providers, communication systems, customer support tools, and security monitoring providers.
These providers are authorized to process information only as necessary to perform services on our behalf.
8.2 Financing and Commercial Partners
As described above, Tendaly may share relevant procurement and business-related information with authorized financing institutions and commercial partners in connection with financing or commercial enablement services.
8.3 Legal and Regulatory Requirements
We may disclose information where necessary to comply with applicable laws, respond to lawful requests, enforce agreements, protect legal rights, prevent fraud or abuse, maintain platform security, or protect users and the public.
8.4 Business Transactions
Information may be transferred as part of a merger, acquisition, restructuring, investment transaction, financing transaction, or sale of assets involving Tendaly.
9. Data Security
Tendaly implements commercially reasonable technical, administrative, and organizational safeguards designed to protect information against unauthorized access, misuse, disclosure, alteration, or destruction. Security measures may include SSL/TLS encryption, access controls, authentication systems, role-based permissions, audit logs, activity monitoring, secure cloud infrastructure, secure backups, and disaster recovery procedures.
However, no system or transmission method can be guaranteed to be completely secure.
Users are responsible for maintaining the confidentiality of their account credentials.
10. Data Retention
Information is retained only for as long as reasonably necessary to provide the Services, maintain platform operations, comply with legal obligations, resolve disputes, enforce agreements, maintain procurement records, support audit requirements, and maintain security obligations.
Retention periods may vary depending on the nature of the information, operational requirements, contractual obligations, and applicable laws.
Users may request deletion of their accounts or personal information, subject to applicable legal, operational, audit, and security requirements.
11. International Data Transfers
Depending on the infrastructure providers and services used by Tendaly, information may be processed or stored outside the user’s country or jurisdiction. Where applicable, Tendaly takes reasonable measures intended to ensure appropriate safeguards for international data transfers.
12. Cookies and Tracking Technologies
Tendaly uses cookies and related technologies to maintain secure sessions, authenticate users, remember preferences, improve functionality, analyze usage, enhance platform performance, and maintain security.
Disabling cookies may affect certain platform functionality.
13. Third-Party Services and External Platforms
Tendaly may integrate with or reference procurement portals, payment providers, financial institutions, AI systems, analytics platforms, cloud infrastructure providers, and external websites.
Tendaly is not responsible for the privacy, security, or operational practices of third-party services. Users should independently review the policies of external platforms they interact with.
14. User Rights
Depending on applicable laws and jurisdiction, users may have rights to access personal information, correct inaccurate information, request deletion, object to certain processing, restrict processing, request portability, or withdraw consent where applicable.
Requests may be submitted using the contact information below. Tendaly may require identity verification before processing certain requests.
15. Platform Monitoring and Security Operations
To maintain platform reliability, integrity, and security, Tendaly may monitor usage activity, system interactions, access patterns, operational logs, and platform behavior.
This monitoring helps detect fraud and abuse, prevent unauthorized access, troubleshoot technical issues, improve reliability, and maintain platform stability.
16. Children’s Privacy
Tendaly is intended for professional and commercial use and is not directed toward children.
We do not knowingly collect personal information from individuals below the minimum age permitted under applicable law.
17. Changes to This Privacy Policy
Tendaly may update this Privacy Policy periodically.
When updates are made, we may revise the “Last Updated” date, publish the updated policy on the platform, or provide additional notice where appropriate.
Continued use of Tendaly after updates constitutes acceptance of the revised Privacy Policy.
18. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or Tendaly’s data handling practices, please contact:
Tendaly
Madale, Kinondoni, Dar es Salaam, Tanzania
hello@tendaly.ai
+255756694985
www.tendaly.ai
19. Governing Law
This Privacy Policy shall be governed and interpreted in accordance with the laws of the applicable jurisdiction in which Tendaly operates.
20. Acceptance of This Policy
By accessing or using Tendaly, users acknowledge that they have read, understood, and agreed to this Privacy Policy.
